Chatbots and conversational AI are often used synonymously—but they shouldn’t be. Understand the differences before determining which technology best suits your customer service experience. Today’s businesses are looking to provide customers with improved experiences while decreasing service costs—and they’re quickly learning that chatbots and conversational AI can facilitate these goals. By 2024, experts say the […]...

What is Google AdSense? Google AdSense is a well-known tool by Google. You can use it to make money on your blog or website through adverts. It is one of the most popular advertising programs for bloggers who want to monetize their websites. Google AdSense is great, but it’s not the only choice. There are […]...

What Is a Focus Group? Focus groups can be used to conduct research. Focus groups allow only a small number of people to answer questions in controlled environments. Focus group participants are selected based on their demographic characteristics. Questions about specific topics are also asked. One type of qualitative research is focus groups. Focus groups […]...